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What can we help you figure out?

Straight answers to the questions homeowners ask most — what is going wrong, what to choose, and when it is time to call.

Why do I suddenly have no hot water?Sudden loss of hot water usually means the water heater has lost its heat source — a pilot light that went out, a tripped breaker, a failed heating element or thermostat, or a gas supply problem.Read the answer
Why are several drains backing up at once?When more than one fixture backs up at the same time, the blockage is usually in the main drain or sewer line that they all share, not in any one sink or tub.Read the answer
Tank or tankless water heater?A tank heater costs less to buy and install and is simple to replace. A tankless heater costs more up front but supplies hot water continuously, uses less energy standing idle and takes up far less space.Read the answer

Something’s wrong

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Making a decision

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Understanding your plumbing

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What does hard water do to plumbing?

Care & prevention

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How do I help prevent sewer backups?